Delivery Frequently Asked Questions

Who do you use?

We currently use DHL and Royal Mail to provide delivery for all our items. We are making available Royal Mail's 2nd class option for packages up to 2kg because it is so much cheaper.

All orders placed before 12pm on Sunday are sent out Tuesday. If you have selected DHL or 1st class Royal Mail, it should arrive on Wednesday, but this is not guaranteed. Orders placed after this time will not be posted until the following Tuesday.

When do they deliver?

They will deliver at any time between 8am and 8pm and do not require a signature. However, if there is a safe place or neighbour they can leave the package, please specify in the 'Delivery Methods' section when placing your order.

What if I miss the delivery?

If you miss your delivery, DHL will automatically reattempt delivery on the next working day. Alternatively, the driver will have left you a card with a reference number which you can use to rearrange your delivery by visiting the DHL. If their second attempt is also missed and delivery is not rearranged, they will hold the parcel for 5 days before returning it back to us.

Can I track my order?

You will be sent a consignment number which can be used to track your order from the IPOST website HERE

Are there different rates?

These are our shipping rates (your package is calculated to include the product plus packaging weight):

Up to 2kg


Up to 5kg


Between 5 to 10kg


Between 10 to 15kg


Between 15 to 20kg


Between 20 to 25kg


Returns & Refunds

If you are unhappy with your order in any way please contact us either by phone 01823 681213 or via email or use our contact page.